Worcestershire
November 8, 2016

First of all I would like to say massive thank you for last Wednesday Graeme. I know that this was just a week ago but you have made such a great difference to how Toro is behaving.

I am happy to let you know that since you have left he did not attempt to attack me. We have managed to look at each other quite a few times now and he is not so stressed around me anymore. He has approached me a few days ago when I was seating on the sofa (I have blinked for my life) and he just wag his tale and wanted to cuddle. Also he is not barking any more overnight and the eating routine works perfectly to keep him calm.

Majority of the time he is still muzzled around me however yesterday we went for a walk without the muzzle, I walked him and he was great.
I understand that probably somewhere on the line we will have a setback but so far we did a great progress.

We taking small steps, 1 day at the time.

Sarah you were absolutely amazing from the beginning too. You were very kind and I felt reassured after talking to you. I was shocked how quickly you have replied to my massages (especially that this was a weekend) and how helpful you were with booking the appointment with such a short notice.

I was quite disturbed with my dog aggression and you made me feel (with your exceptional customer service and professionalism) that I am in good hands.
 
Thank you so, so much for your help!!!